A woman came into my store three times and asked to see very expensive crystal from the same case all three times. Each time she was very very rude to me. Each time I was very very polite and professional with her. I will tell the story as it went upon the third visit and include my actual thoughts in ...
"Young Lady, I want you to show my friend the Birds of Paradise."
Oh crap her again
"Sure, just give me a moment to finish this file card and I will be right over to open the case."
"You can just give me the key. I know what pieces I want her to see."
Right, just hand the key on over to our most expensive line of product. Sure, cause you said so .... Right.
"Actually, that is not permitted, but I am finished here, so I will be right over."
"Which birds were you interested in?"
"Not birds, the beetles"
So when you said Birds of Paradise you actually meant the ugly bug you resemble, hence why you annoy me so much.
So I open the door and ask which one she wants to look at. She proceeds to talk to her friend as if I am not even there. She begins to reach past me into the case. (Mind you this is a small case about two feet wide and 6 feet tall. I am standing in front of it. I may not be 6 feet tall, but I am kinda wide)
"If you tell me which one you want, I will be happy to show it for you."
"I don't need the Vanna White showcase, I just need the Beetle."
Whatever Grump, just get your hands out of my case!
"I understand. Still, we prefer to retrieve the pieces for you, in the event of a mis-hap, I would be responsible rather than you."
I watch her pull her paws away from the second shelf.
"Fine, what ever, we want to see the orange one ... no no no, the big orange one, not the little one. No the one on the third shelf, the largest one. Here I can do it."
Look you old sun friend prune with a weave, keep your freaking mitts out of the case and check your attitude at the door!"
"My mistake, I have it now." I hold the piece out for them to look at.
"Could you hold it lower and in the light more? And turn it so that she can see how it catches the light."
I thought you didn't need the Vanna White effects you crusty old cow.
"Ok we want that one, but in that small version on the second shelf."
I start to pick up one that she told me not to pick up before.
"No, the pin, not the figurine."
I swear on Al Pacino, you are about to say hello to my little friend!
So I pull out the piece and display it like she asked me to display the large bug.
"Why do you need to display it again?"
Well for your information Mizzzzzz Rude and Stupid ...
"It is about half the size of the other piece and the color is a shade deeper, so I thought you may want to look it over before making your decision."
"No, it is fine, we want that one." All the while she has been having a little conversation with her friend discussing color variations and so forth. So I close the case and lock it, like I have the other two times she has bought something from this case.
"Ok, please feel free to look around while I go in back to get this little guy already in its box."
"Don't you store these up here?"
Did we last time?
"No, because of the value of these pieces, we keep them stored safely in back, but it will only take a moment."
"Fine"
I go in back and get the ugly bug for the woman who acts like she is Country Club but looks and smells like she is Bowling Alley Tavern. I come out with the piece, display it again, as "it will differ slightly from the other, as each piece is an original"
"Ok, we want it gift wrapped, but don't use such a large bow this time, last time the bow was too large." (Mind you we make these bows ourselves, from ribbon, several at a time, by hand, and set them out for the day. These are not drug store, 12 sizes in a bag, cheap bows.)
Ok that is it you mean, pushy, bag of gas...
"Unfortunately, the bows are hand made, and there is only one size. Would you prefer I didn't use a bow?" I will admit, my tone was slightly starch here.
She grits her teeth. "No, the bow you have will be fine."
"Ok, I will be back in a couple of minutes, Betty can ring you up while you wait."
"Can't you wrap it up here?"
Only if I can hog tie you, wrap you in brown bag, slap a stamp on your ass, and mail you to Iraq.
"Sorry, our wrapping station is in the store room, where it is out of the way."
"Fine, we'll wait"
You bet your sweet ass you will!
5 minutes later the gift is wrapped, I hand it to them, bid them good day and begin assisting another customer.
"Is there something I can help you find this evening sir?"